SWRemote Requirements

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  • You must be a SuccessWare®21 customer - both ASP and LAN (In-House Network) are compatible

  • Your technicians will need approved devices, as well as data plans, from your wireless provider.

  • Please be aware that the devices listed below with specific carriers were the devices we tested, and we welcome you to try other carriers of the same device, but can NOT guarantee they will work the same.

Current List of Supported Devices

  • Apple iOS Devices

    • iPad Air 2

    • iPad Pro 9.7"

    • iPad Pro 12.9"

    • iPad mini 4

    • iPad 9.7 (2017)

    • iPhone 6s

    • iPhone 6s Plus

    • iPhone SE

    • iPhone 7

    • iPhone 7 Plus

    • iPhone 8
    • iPhone 8 Plus
    • iPhone x
  • Android Devices

    • Samsung Galaxy S6

    • Samsung Galaxy S7

    • Samsung Galaxy Note 4

    • Samsung Galaxy Note 5

Legacy Devices

Apple iOS Devices
  • iPad 4th Generation
  • iPad Air
  • iPad mini 3
  • iPhone 5S
  • iPhone SE
  • iPhone 6
  • iPhone 6 Plus
Android Devices
Please Note - The following devices have been tested on the listed Android version and build number, however each carrier can release build updates which may not work with SWRemote
  • Samsung Galaxy S3 – Verizon (SCH-I535)
  • Samsung Galaxy Note II – Verizon (SCH-I605) Android 4.4.2
  • Samsung Galaxy Note 3 - Verizon (SM-N900V) Android 4.4.2
  • Samsung Galaxy Tab 7.0 – Wi-Fi ONLY (GT-P3113) Android 4.2 – Build JDQ39.P3113UECMH2
  • Samsung Galaxy Note 10.1 - Wi-Fi ONLY (GT-N8013) Android 4.1 – Build JZO54K.N8013UEUCMI3
  • Samsung Galaxy Note 10.1 2014 Edition - WiFi (GT-N8013)HTC One - Sprint (AP801CWH) Android 4.2
  • HTC One M8 - Verizon (HTC6525LVW) Android 4.4.4Asus Nexus 7 (2013) - AT&T Android 4.4.2 – Build KOT49H
Android Devices
Note - the following devices do not work with the idtech cc swipers, but are still approved for use with our application
  • Samsung Galaxy S4 – Verizon (SCH-I545) Android 4.3 (Baseband Version - I545VRUEMK2)
  • Samsung Galaxy Note 3 - Sprint (SM-N900P) Android 4.3
  • Asus Nexus 7 (Original) - AT&T Android 4.4 – Build KRT16S
  • LG Nexus 4
  • HTC One - Sprint (AP801CWH) Android 4.4.