On Point.

Our guide to your growth.

7 Ways to Strengthen Communication with Techs in the Field

Communication is the core of business success. Here are 7 simple ways to improve communication between dispatchers and technicians that every business owner needs to start trying TODAY.

July 10, 2018

Recruitment & Retention

4 Ways to Strengthen Your Service And Make Your Team Superior

There was a trend on social media where people would post a collection of 10 things that require zero talent that can make you better. You may have seen these lists before; the message behind these lists is that anyone can make a tremendous difference in the success of their life and their profession. This has led me to reflect back to when I was a HVAC service technician.

April 29, 2018

Recruitment & Retention

Be Wary of Employees Who Won’t Take Vacation

When you own a small service business, it's tempting to look on employee vacations as a necessary evil. After all, when your income is from employees getting paid for doing work, every vacation day represents lost revenue.

April 12, 2018

Recruitment & Retention

Insight into What Younger “Millennial” Workers Look For In a Job

Let’s look at how technology can help you attract and retain new and younger “millennial” technicians to your home services business.

April 10, 2018

Recruitment & Retention

Better Communication With Your Team is Easier Than You Thought...

I bet the phrase "death by meetings" rarely comes up from staff at small contractors. Who has time for boring yak sessions outside the big jobs today? When more than half of your team is out working jobs for homeowners, the phones are ringing, and you already know you're going into overtime, why pull everyone away?

March 24, 2018

Recruitment & Retention

The Three Things You Need Most In An Employee

Hiring great people is absolutely key to running a great business and often, new business owners think that means hiring smart people. Lee Iacocca once said his secret to success was to "hire people brighter than me and then I get out of their way." It's great to hire smart, but my experience is that smart isn't the most important quality.

March 11, 2018

Recruitment & Retention

Figuring Out Overhead - When to Pay for Education

My #1 priority on what the employer must always provide for the employee is a safe working environment and a critical component of that is making sure that technicians are well versed in how to keep themselves, their coworkers, and your customers safe when a job is being done.

February 13, 2018

Recruitment & Retention

Should Techs Confirm Their Own Work Orders?

In most service companies, a dispatcher typically calls the customer to let them know that the technician is on his way. They may give an estimate and let them know who the technician will be.

January 1, 2018

Recruitment & Retention

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