On Point.

Our guide to your growth.

How to Schedule More Jobs When You’re Already at Capacity

It’s summer, 95 degrees outside, and you are booked over capacity. So how do you fit in another job? Organize your scheduling, define your pricing strategy, and develop a compensation strategy. Learn how to book another job once your schedule is full.

June 26, 2018

Customer Delight

You’re A Hero - Leave Room to Save the Day

Companies are able to grow when their customers are delighted. Being able to be the hero to your customer on the most stressful day of their week or month can be revolutionary for your business.

May 16, 2018

Customer Delight

Discounts Can Build Trust with Your Team and Your Customers

Now that you’ve got your own contracting business, you’re free to give discounts to customers at your own discretion. Discounts make a big, fast impression. But do you let your employees give discounts?

May 10, 2018

Customer Delight

How To Grow Customer Relationship, So You Can Grow Your Business

Reaching out to a customer after a job to thank them for the opportunity is more than just good manners – it's a way to build a relationship. Demonstrating to a customer that you listen is one of the key ways you'll earn their respect, trust, and ultimately their long-term business.

May 1, 2018

Customer Delight

Do You Know Your Customer? 5 Ways You Can Get to Know Them Better

In the field service industry, techs are in a unique position to get to know the customer better than many other professionals because of how close-to-home (literally) the work they perform is. While this has its pros, there are also a lot of cons to working so closely with customers, one being the heightened expectations they have.

April 9, 2018

Customer Delight

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Thinking outside the box.

There is no idea is too big or too small to make a difference. At Pointman, we work in tandem to create what's next in the field and home service industries. Speak up, make your voice heard, and start changing lives with us.

Achieving more together.

If one team member succeeds, we all do. At Pointman we work together to turn each other's lemons into lemonade, ideas into innovations, and goals into gold medals.

Shooting for the stars.

Go above and beyond what you even knew you were capable of. At Pointman, we understand that our failures are what bring us to our successes. Reach higher than you ever thought possible, that's when the magic happens.

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