On Point.

Our guide to your growth.

How to Kick Ass on the Phone

Word of mouth can be such a powerful and underrated marketing tool and the best way to get a good word out is to have some kick ass customer service skills.

July 17, 2018

Business Operations

Don’t Depend on One Person to Get the Job Done: Document Business Processes

Documenting your business is really about changing your company's approach to getting better. You'll know you're doing it right when your staff asks to share your docs where they make an impact.

May 15, 2018

Business Operations

3 Things You Can Do Right Now to Run a Better Service Business

My business partners and I have started and grown several service-based businesses over the last 20 years and here are three practical things you can do right now to make your life less stressful and your business more productive.

May 14, 2018

Business Operations

Building a Business & Revenue on Relationships

"It's been six months since we installed your furnace. Are you happy with it? Also, I remember seeing some stains from standing water. I know someone who could help. What do you think?"

May 11, 2018

Business Operations

Better Than Perfect: How to Correct Business Mistakes

Companies are still run by people just like you and me. If there’s one absolute certainty in our lives it’s that we will, whether real or manufactured by a customer, make a mistake at some point.

May 9, 2018

Business Operations

Three Ways to Have Better Conversations, Especially with Difficult Customers

Remember how excited you were the day before you opened your doors for business? The future was uncertain, but full of untapped opportunity. You couldn't wait to get started serving all those new clients. When it comes to business and new clients, you have to take the good with the bad, and the bad means working with difficult customers.

May 6, 2018

Business Operations

Ask For The Sale, It’s Why You’re There

There are a lot of qualities that make a great salesperson. A competitive drive is essential, but so is a level of empathy to understand how a potential customer feels.

May 3, 2018

Business Operations

4 Tips to Get More Reviews

Your customer, aka potential reviewer has the power to give you a review or not to give you a review. But it’s your responsibility to make it as easy as you can for them.

May 1, 2018

Business Operations

Hear "Yes" More and Sell More With Options

In order to feel good about a purchase, customers need to be in control of the decision. Hard pressure tactics leave customers feeling buyer's remorse almost immediately because they feel like they've been put in a weakened position.

April 19, 2018

Business Operations

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Thinking outside the box.

There is no idea is too big or too small to make a difference. At Pointman, we work in tandem to create what's next in the field and home service industries. Speak up, make your voice heard, and start changing lives with us.

Achieving more together.

If one team member succeeds, we all do. At Pointman we work together to turn each other's lemons into lemonade, ideas into innovations, and goals into gold medals.

Shooting for the stars.

Go above and beyond what you even knew you were capable of. At Pointman, we understand that our failures are what bring us to our successes. Reach higher than you ever thought possible, that's when the magic happens.

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